Identify the product
Include the AWS product ID, listing URL, operating system, version, stack, and architecture.
Apollo product support
Get help identifying, evaluating, and troubleshooting Apollo virtual machine products distributed through AWS Marketplace.
support@apollohealthcare
Use email for product and image-specific questions. Do not send ePHI, patient data, credentials, private keys, access tokens, or other regulated or sensitive information.
Email Apollo support →Faster triage
Make the issue precise and safe to review.
Describe the behavior
State what happened, what you expected, when it began, and whether it can be reproduced outside production.
Provide safe diagnostics
Include relevant sanitized logs, commands, and configuration details. Remove secrets, credentials, personal information, and protected health information.
Explain the impact
Describe the affected environment and urgency without sending regulated or sensitive data.
Need the exact product record first?
Search the current catalog by stack, operating system, and architecture before opening a support request.